Shipping & Returns

Shipping

Orders over $250.00 ship free. Orders below that threshold are charged shipping calculated by weight at checkout. All orders dispatch within 1 business day of payment clearing and include tracking.

Return Policy

14 days from delivery, unopened. Full details below.

Is the 14-day window from purchase or from delivery?

From delivery. You have 14 days from the date your order is marked delivered to start a return — not from the date you placed the order.

Does the item need to be unopened?

Yes. Returned product must be unopened, in its original packaging. Opened, resealed, or used product is not eligible for return.

How do I request a return?

Email sales@boosterbayhub.com with your order number and the reason for the return. We'll confirm eligibility and send you return instructions — don't ship anything back before you hear from us.

Who pays for return shipping?

You cover return shipping when you're returning something you no longer want, and it isn't eligible for a refund. If we shipped the wrong item or it arrived damaged, return shipping is free — see below.

Are shipping fees refundable?

Original outbound shipping is non-refundable on standard returns. If the return is our error (wrong item or damage in transit), we refund shipping in full as well.

How will my refund be issued?

Refunds go back to your original payment method — the same card or payment method used at checkout. We don't issue store credit or cash refunds.

How quickly will I get my refund?

Once we receive and inspect your returned item, we issue the refund within 5–7 business days. You'll get an email confirmation the moment it's processed.

What happens if my order arrives damaged?

Email us photos of the damage within 48 hours of delivery. We'll send a replacement or issue a full refund, including shipping — at no cost to you, and no need to return the damaged item unless we ask.

What happens if I received the wrong item?

Email us photos of what you received within 48 hours of delivery. We'll ship the correct item right away and arrange a free return label for the incorrect one — again, at no cost to you.